Shipping & Returns
SHIPPING POLICY
Welcome! Here, we aim to provide you with clear information about our shipping methods, packaging, and associated costs. We believe in transparency and want to ensure that you feel confident and informed about your shipping experience with us.
Please allow 1-4 business days for order preparation plus estimated transit time.
Returns shipping coverage, refunds of returned products will have a flat-rate return label fee deducted from their total. Packages weighing 1+ lbs will incur a $14.95 fee, while packages weighing under 1 lb will incur a $6.95 fee.
Return & Exchange Policy
At K8 Mason, we understand that circumstances may arise where you need to return or exchange a product. Our return & exchange policy is designed to make this process as simple and straightforward as possible for you. We want you to feel comfortable and secure when making a purchase from us.
Please contact admin@k8mason.com
To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.
Returns shipping coverage, refunds of returned products will have a flat-rate return label fee deducted from their total. Packages weighing 1+ lbs will incur a $14.95 fee, while packages weighing under 1 lb will incur a $6.95 fee.
Thank you for your business!
Kate